Simple Kitchen Hood Basics for Malaysian Homes

Effective Date: January 7, 2026

Contact: privacy@rangehoodoverview.my

1. Introduction

Kitchen Range Hoods Overview ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

2. Personal Data We Collect

We collect the following categories of personal data:

• Identity Data: Full name
• Contact Data: Email address, state of residence
• Technical Data: IP address, browser type, device information, cookies
• Usage Data: Information about how you use our website and services
• Marketing Data: Your preferences for receiving marketing communications and your interests (e.g., main focus selection)

3. How We Collect Your Data

We collect personal data through:

• Direct interactions when you complete our lead capture form
• Automated technologies including cookies, server logs, and similar tracking technologies
• Third-party analytics services

4. Purposes for Processing Personal Data

We process your personal data for the following purposes:

• To provide you with educational materials and guides about kitchen range hoods
• To communicate with you about our services and respond to your inquiries
• To send you marketing communications about related educational content (with your consent)
• To improve our website and services through analytics
• To comply with legal obligations and protect our legal rights
• To detect and prevent fraud and ensure website security

5. Legal Basis for Processing (PDPA Compliance)

Under Malaysia's PDPA, we process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving services, analytics)
• Legal Obligations: Processing is necessary to comply with legal requirements

6. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party vendors who assist in operating our website and services (e.g., email service providers, analytics providers, hosting services)
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, sale, or acquisition of all or part of our business

We do not sell your personal data to third parties.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Employee training on data protection

While we strive to protect your personal data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically:

• Marketing data: Until you withdraw consent or request deletion
• Transaction records: 7 years for accounting and legal compliance
• Technical data: 2 years for security and analytics purposes

9. Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Withdraw Consent: Withdraw your consent for processing at any time
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Limit Processing: Request that we limit how we use your personal data
• Right to Object: Object to processing based on legitimate interests

To exercise any of these rights, please contact us at privacy@rangehoodoverview.my. We will respond to your request within 21 days as required by PDPA.

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside Malaysia. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences through our cookie banner or your browser settings. For more details, see our Cookie Policy.

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

For questions, concerns, or to exercise your PDPA rights, please contact us:

• Email: privacy@rangehoodoverview.my
• General Inquiries: hello@rangehoodoverview.my
• Address: Kuala Lumpur, Malaysia

15. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

Effective Date: January 7, 2026

Contact: legal@rangehoodoverview.my

1. Acceptance of Terms

By accessing and using Kitchen Range Hoods Overview ("the Service"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Service. These Terms constitute a legally binding agreement between you and Kitchen Range Hoods Overview.

2. Description of Service

Kitchen Range Hoods Overview provides educational content and resources about kitchen range hoods, including information about installation types, airflow capacity, filter basics, and general ventilation context for residential use in Malaysia. The Service is for informational and educational purposes only.

3. Educational Purpose Only

All content provided through the Service is for educational purposes only and does not constitute:

• Professional advice or recommendations
• Installation or technical guidance requiring professional certification
• Compliance advice related to Malaysian building codes or safety regulations
• Performance guarantees or air quality assurances
• Endorsement of specific products, brands, or manufacturers

You should consult with qualified professionals for installation, compliance, and technical matters.

4. No Guarantees or Warranties

We make no guarantees, representations, or warranties regarding:

• The performance, effectiveness, or suitability of any kitchen range hood
• Compliance with local building codes, safety standards, or regulations
• Fee structures, pricing, or cost estimates
• Specific outcomes or results from implementing information provided
• The accuracy, completeness, or timeliness of content

The Service and all content are provided "AS IS" without warranties of any kind, either express or implied.

5. User Responsibilities

As a user of the Service, you agree to:

• Provide accurate and complete information when submitting forms
• Use the Service only for lawful purposes and in accordance with these Terms
• Not attempt to gain unauthorized access to any part of the Service
• Not use the Service to transmit malware, viruses, or harmful code
• Not reproduce, distribute, or commercially exploit content without permission
• Not impersonate any person or entity or misrepresent your affiliation
• Consult qualified professionals before making decisions based on our content

6. Intellectual Property Rights

All content on the Service, including text, graphics, logos, images, and software, is the property of Kitchen Range Hoods Overview or its licensors and is protected by Malaysian and international copyright, trademark, and intellectual property laws. You may not:

• Copy, modify, distribute, or create derivative works from our content
• Use our trademarks, logos, or branding without written permission
• Remove or alter copyright notices or proprietary markings
• Use automated systems to scrape or extract data from the Service

Limited personal use for educational purposes is permitted with proper attribution.

7. Payment Terms

If you purchase any paid products or services through the Service:

• All fees are stated in Malaysian Ringgit (MYR) unless otherwise specified
• Payment must be made through our approved payment processors
• All sales are subject to our Refund Policy
• We reserve the right to change pricing with advance notice
• You are responsible for any applicable taxes

8. Limitation of Liability

To the maximum extent permitted by Malaysian law, Kitchen Range Hoods Overview and its officers, directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage resulting from use of our content
• Decisions made based on information provided through the Service
• Errors, omissions, or inaccuracies in content

Our total liability shall not exceed the amount you paid for the Service in the twelve (12) months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Kitchen Range Hoods Overview and its affiliates from any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit through the Service

10. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

11. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause or notice, for any reason including violation of these Terms. Upon termination:

• Your right to use the Service immediately ceases
• We may delete your account and associated data
• Provisions that by nature should survive termination will remain in effect

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Service. Your continued use of the Service after modifications constitutes acceptance of the updated Terms. We will provide notice of material changes through the Service or via email.

13. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal data in compliance with Malaysia's PDPA.

14. Third-Party Links and Services

The Service may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of third-party sites. Your use of third-party services is at your own risk and subject to their terms and conditions.

15. Miscellaneous

• Entire Agreement: These Terms constitute the entire agreement between you and Kitchen Range Hoods Overview
• Severability: If any provision is found unenforceable, the remaining provisions remain in full effect
• Waiver: Our failure to enforce any right does not constitute a waiver of that right
• Assignment: You may not assign these Terms without our written consent
• Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control

16. Contact Information

For questions about these Terms, please contact:

• Legal Inquiries: legal@rangehoodoverview.my
• General Support: hello@rangehoodoverview.my
• Address: Kuala Lumpur, Malaysia

Effective Date: January 7, 2026

Contact: refunds@rangehoodoverview.my

1. Our Commitment

At Kitchen Range Hoods Overview, we are committed to providing high-quality educational content and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for requesting refunds on digital products and services purchased through our platform.

2. 14-Day Digital Content Guarantee

We offer a 14-day money-back guarantee for all digital products and premium services. If you are not satisfied with your purchase, you may request a full refund within 14 days of the purchase date, provided you meet the eligibility criteria outlined in this policy.

3. Eligibility for Refunds

You are eligible for a refund if:

• Your refund request is submitted within 14 days of the original purchase date
• The digital product or service does not meet the description provided at the time of purchase
• You experienced technical issues that prevented access to the content, and we were unable to resolve the issue
• The content was not delivered or made accessible after payment
• You can provide a valid reason for dissatisfaction with the product or service

4. How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Send an email to refunds@rangehoodoverview.my with the subject line "Refund Request"
• Step 2: Include your full name, email address used for purchase, order number, and purchase date
• Step 3: Provide a brief explanation of your reason for requesting a refund
• Step 4: Attach any relevant documentation or screenshots if applicable (e.g., technical errors)

We will acknowledge receipt of your refund request within 2 business days.

5. Refund Processing Timeline

Once your refund request is approved:

• We will process your refund within 5-7 business days
• Refunds will be issued to the original payment method used for purchase
• Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear in your account
• You will receive email confirmation once the refund has been processed

6. Non-Refundable Items and Exceptions

The following are not eligible for refunds:

• Free content, guides, or resources provided at no cost
• Purchases made more than 14 days prior to the refund request
• Refund requests submitted after you have completed or extensively used the digital content (e.g., viewed all modules, downloaded all materials)
• Products purchased through third-party platforms or resellers (subject to their refund policies)
• Services or consultations that have already been delivered or completed
• Refunds requested due to change of mind after extensive use of the product

7. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you have used a portion of a multi-module course or service package
• If technical issues affected only part of the content or service
• If you received partial value from the purchase but encountered specific problems

Partial refund amounts will be determined on a case-by-case basis at our discretion.

8. Cancellation of Subscriptions

For subscription-based services:

• You may cancel your subscription at any time through your account settings
• Cancellations take effect at the end of the current billing period
• No refunds are provided for partial subscription periods
• You will retain access to subscription content until the end of the paid period
• Refunds for the current billing cycle may be provided within 14 days of renewal if you contact us immediately

9. Technical Issues and Support

Before requesting a refund due to technical issues, we encourage you to:

• Contact our support team at hello@rangehoodoverview.my to resolve the issue
• Allow us reasonable time (up to 5 business days) to address technical problems
• Provide detailed information about the issue, including screenshots and error messages

Many technical issues can be resolved quickly, and we are committed to ensuring you can access your purchased content.

10. Fraudulent or Abusive Refund Requests

We reserve the right to:

• Deny refund requests that appear fraudulent or abusive
• Suspend or terminate accounts that repeatedly request refunds without valid reasons
• Take legal action against users who engage in refund fraud or chargeback abuse
• Report fraudulent activity to relevant authorities and financial institutions

11. Chargebacks and Disputes

If you initiate a chargeback or payment dispute:

• Please contact us first at refunds@rangehoodoverview.my to resolve the issue directly
• Chargebacks may result in immediate suspension of your account and access to content
• We will provide documentation to your financial institution to contest invalid chargebacks
• Chargeback fees may be pursued for fraudulent disputes

12. Refund Method and Currency

All refunds are processed:

• In the same currency as the original purchase (typically Malaysian Ringgit - MYR)
• Using the same payment method used for the original transaction
• Exchange rate fluctuations may affect the final refunded amount for international transactions

13. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the updated policy. We will notify users of material changes via email or through the Service.

14. Governing Law

This Refund Policy is governed by the laws of Malaysia. Any disputes arising from refund requests shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

15. Contact Information

For refund inquiries or assistance, please contact:

• Refund Requests: refunds@rangehoodoverview.my
• General Support: hello@rangehoodoverview.my
• Address: Kuala Lumpur, Malaysia

We aim to respond to all refund inquiries within 2 business days and process approved refunds within 5-7 business days.

Effective Date: January 7, 2026

Contact: cookies@rangehoodoverview.my

1. Introduction

Kitchen Range Hoods Overview ("we," "our," "us") uses cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them, the types of cookies we use, and how you can manage your cookie preferences. This policy should be read in conjunction with our Privacy Policy.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. Cookies are widely used to make websites work more efficiently and provide information to website owners. Cookies can be "persistent" (remaining on your device until deleted or expired) or "session" (deleted when you close your browser).

3. How We Use Cookies

We use cookies and similar technologies to:

• Remember your preferences and settings (e.g., language selection)
• Understand how you use our website and improve your experience
• Analyze website traffic and user behavior
• Enable certain website functionalities and features
• Deliver relevant content and marketing communications
• Ensure website security and prevent fraud

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.

• Cookie Consent: Remembers your cookie consent preferences
• Session Management: Maintains your session as you navigate the website
• Security: Helps identify and prevent security risks

4.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve website performance and user experience.

• Google Analytics: Tracks page views, session duration, and user navigation
• Performance Monitoring: Identifies technical issues and loading times
• User Behavior: Analyzes which content is most popular and engaging

4.3 Functionality Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and providing customized features.

• Language Preferences: Remembers your selected language (Malay/English)
• User Preferences: Stores your settings and customization choices
• Form Data: Remembers information you've entered in forms

4.4 Marketing and Targeting Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of marketing campaigns. They may be set by us or third-party advertising partners.

• Advertising Cookies: Deliver targeted ads based on your interests
• Retargeting: Show you relevant ads on other websites
• Campaign Tracking: Measure the effectiveness of marketing campaigns

5. Third-Party Cookies

In addition to our own cookies, we may use third-party cookies from trusted partners:

• Google Analytics: For website analytics and traffic analysis
• Social Media Platforms: For social sharing and engagement tracking
• Advertising Networks: For targeted advertising and remarketing
• Payment Processors: For secure payment processing

These third parties may use cookies to collect information about your online activities across different websites. We do not control third-party cookies and recommend reviewing their privacy policies.

6. Consent and Cookie Banner

When you first visit our website, you will see a cookie banner requesting your consent to use non-essential cookies. You can choose to:

• Accept All Cookies: Allow all cookies, including analytics and marketing cookies
• Decline Non-Essential Cookies: Only allow strictly necessary cookies

Your consent is stored and will be remembered for 12 months. You can change your cookie preferences at any time using the methods described below.

7. How to Manage and Delete Cookies

7.1 Through Our Website

You can manage your cookie preferences by clicking the cookie settings link in our footer or by clearing your browser's cookies and revisiting our website to see the cookie banner again.

7.2 Through Your Browser Settings

Most web browsers allow you to manage cookies through browser settings. You can:

• Block all cookies
• Block third-party cookies only
• Delete cookies after closing your browser
• Receive notifications when cookies are set

Instructions for popular browsers:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Privacy, search, and services → Cookies and site permissions

8. Consequences of Disabling Cookies

If you choose to disable cookies, please note that:

• Some features of the website may not function properly
• Your user experience may be less personalized
• You may need to re-enter information or preferences on each visit
• Certain services may be unavailable

Strictly necessary cookies cannot be disabled as they are essential for website functionality.

9. Do Not Track Signals

Some browsers support "Do Not Track" (DNT) signals. Currently, there is no universal standard for how websites should respond to DNT signals. We do not currently respond to DNT signals, but we provide clear cookie management options as described in this policy.

10. Cookie Retention Periods

Different cookies have different retention periods:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain for a set period (typically 30 days to 2 years)
• Consent Cookies: Stored for 12 months
• Analytics Cookies: Typically stored for 2 years

11. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. We will notify you of significant changes by:

• Posting the updated policy on our website with a new effective date
• Displaying a notice on our website
• Sending an email notification if you have subscribed to our services

We encourage you to review this Cookie Policy periodically.

12. Your Rights and Data Protection

Under Malaysia's Personal Data Protection Act (PDPA) and international data protection regulations, you have rights regarding your personal data collected through cookies. Please refer to our Privacy Policy for details on exercising your rights, including:

• Right to access your personal data
• Right to correction of inaccurate data
• Right to withdraw consent
• Right to data portability

13. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact:

• Cookie Inquiries: cookies@rangehoodoverview.my
• Privacy Concerns: privacy@rangehoodoverview.my
• General Support: hello@rangehoodoverview.my
• Address: Kuala Lumpur, Malaysia

14. Additional Resources

For more information about cookies and online privacy, visit:

• Personal Data Protection Department Malaysia: www.pdp.gov.my
• All About Cookies: www.allaboutcookies.org
• Network Advertising Initiative: www.networkadvertising.org